Delete your Plan B Academy account
Plan B Academy is published by Plan B International Private Limited. You can delete your account and the personal data linked to it at any time, in the app or by email.
Deleting your account is permanent. You will lose your course progress and results, and it cannot be undone. Courses you paid for cannot be restored to a new account.
Delete it in the app
- Open the Plan B Academy app and sign in.
- Go to the Profile tab.
- Tap Delete account at the bottom of the page.
- Tap Email me a code. We send a 6-digit code to the email address on your account.
- Enter the code and tap Delete my account.
Your account is deleted straight away, and you are signed out on every device.
Ask us by email
If you no longer have the app, email us from the email address on your account:
planbinternationalpvt@gmail.com- Use the subject "Delete my account".
- Include your full name and, if you know it, your Student ID (it starts with PB-).
To protect your account, we only act on requests sent from the email address on the account. We will reply to confirm, and delete the account within 30 days.
What we delete
- Your name, email address, phone number, address and date of birth
- Your visa status, qualification, industry, profession, languages and bio
- Your profile photo, CV and profile video
- Your lesson progress and assessment results
- Your checklist progress and course wishlist
- Your sign-in sessions on all devices
What we keep, and for how long
Records of courses and services you paid for, including any bank transfer slips and reference numbers you uploaded, and your Plan B Student ID.
We must keep these for accounting and tax purposes. They are kept for 7 years after the payment and then deleted. They are not used for anything else.
Delete only some of your data
You don't have to delete your whole account. In the app, go to Profile and tap the edit button to remove your profile photo or clear optional details. For anything else, email planbinternationalpvt@gmail.com.